Privacy Policy
This privacy policy explains how XL Press Ltd collects, uses and protects your personal data when you use our website or contact us. We take your privacy seriously and are committed to handling your information responsibly and in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
This policy was last updated in March 2026. We may update it from time to time, so please check back occasionally.
Who We Are
XL Press Ltd is the data controller for the personal information collected through this website. You can contact us at:
XL Press Ltd
Alington Road
Little Barford
St Neots
PE19 6WE
Phone: 01480 474787
Email: sales@xlpress.co.uk
What Information We Collect
We may collect the following types of personal information:
Information you provide to us — when you fill in an enquiry form, request a quote, send us an email, or sign up to receive communications from us. This may include your name, email address, phone number, company name and any details about your print requirements.
Information collected automatically — when you visit our website, we collect certain technical data including your IP address, browser type, pages visited and how you arrived at our site. This is collected via cookies and analytics tools including Google Analytics and Microsoft Clarity.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide quotes
- Process and manage print orders
- Send you information about our services where you have consented to receive it
- Improve our website and understand how visitors use it
- Meet our legal and contractual obligations
Our Legal Basis for Processing
We rely on the following legal bases to process your personal data:
Legitimate interests — for responding to enquiries and managing customer relationships as part of running our business.
Contract — where processing is necessary to fulfil a print order or service agreement with you.
Consent — where you have opted in to receive marketing communications from us. You can withdraw your consent at any time by contacting us or clicking unsubscribe in any email we send.
Legal obligation — where we are required to process data to comply with the law, for example for tax and accounting purposes.
Cookies and Analytics
Our website uses cookies to help us understand how visitors use the site and to improve your experience. We use the following tools:
Google Analytics — to track website traffic and visitor behaviour in an anonymised form. You can opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on.
Microsoft Clarity — to record anonymised session data including mouse movements and clicks, helping us identify usability issues on the site. No personally identifiable information is captured.
You can control cookie settings through your browser. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of some parts of our website.
Email Marketing
Where you have opted in to receive marketing emails, we use Mailchimp to manage and send those communications. Mailchimp acts as a data processor on our behalf. You can unsubscribe at any time using the link in any email we send you.
Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:
- Mailchimp (email marketing)
- Google (analytics)
- Microsoft (session recording via Clarity)
These third parties act as data processors and are only permitted to use your data in accordance with our instructions. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
We may also share data where required to do so by law or to protect our legal rights.
How Long We Keep Your Data
We retain customer and enquiry data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. As a general guide:
- Enquiry and order data is retained for up to 7 years for accounting and legal purposes
- Marketing contact data is retained until you unsubscribe or request removal
- Website analytics data is retained in line with the default settings of each platform
Your Rights
Under UK data protection law, you have the following rights:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data in certain circumstances
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can request your data in a portable format
- Right to object — you can object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at sales@xlpress.co.uk or write to us at the address above. We will respond within one month.
Links to Other Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies before providing any personal information.
Complaints
If you have concerns about how we handle your personal data, please contact us in the first instance and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.